Last updated: September, 22, 2025.
Clear Palate (“Clear Palate,” “CP,” “we,” “our,” and/or “us”) respects and protects the privacy of individuals who use our mobile application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and share information from people who use the Service (“Users”) or from their devices. By accessing or using the Service, you consent to the collection, use, disclosure, and procedures described in this Privacy Policy. In addition, your use of the Service is governed by our Terms of Service.
Important Disclaimers
Clear Palate is not a medical provider, health plan, or health care clearinghouse, and the information you provide to us is not protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Our Service is designed for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or qualified health provider with any questions you may have regarding allergies, diet, or medical conditions.
This Privacy Policy applies to your use of the Clear Palate mobile application, website, and any related features, services, or communications we provide, unless otherwise stated.
Information We Collect
We collect different types of information from or about you and your devices in order to provide and improve the Clear Palate Service. The information we collect falls into the categories described below.
Sensitive Personal Information
Certain information you may choose to provide—such as your dietary preferences, allergy details, and related health considerations—may qualify as “sensitive personal information” under applicable privacy laws. We only process such information with your consent and strictly for the purpose of delivering and improving the Service.
A. Information You Provide to Us
Registration and Account Information
When you create an account with Clear Palate, we may ask for information such as your name, email address, password, and dietary or food allergy information that you choose to share. If you register using a third-party account (such as a social login), we may also receive certain information from that service, as permitted by their terms and your privacy settings.
Communications
If you contact us (for example, through customer support or feedback forms), we may collect additional information such as your name, email address, the content of your message, any attachments you send, and other details you choose to provide. If you participate in a survey, you may choose to provide information such as your name, email address, zip code, date of birth, and details related to your allergies or dietary needs. When we send you emails, we may track whether they are opened to help us improve communication and enhance your experience with the Service.
Careers
If you apply for a position with Clear Palate, you may provide personal information as part of your application, such as your name, contact details, resume, education history, and employment experience. This information will only be used for recruitment and hiring purposes.
Payment Information
If you purchase a subscription or pay for premium features within the Clear Palate app, your payment information (such as credit card or other financial details) will be collected and processed by our third-party payment processor. We do not store your full payment information directly on our servers.
B. Information We Collect When You Use the Service
Device Information
When you access Clear Palate, we may automatically collect information about the device you are using, including your Internet Protocol (IP) address, browser type, operating system version, and basic device details.
Usage Information
To understand how people use Clear Palate and improve our features, we collect information about your activity in the app. This may include the amount of time you spend using the app, how you interact with different features, the products you scan or save, and any lists you create.
Location Information
We may infer your general location from your device or IP address to better understand where our users are located. This information is approximate (e.g., city or region level) and does not reveal your precise location unless you choose to provide it.
Camera Access
When you use the Service, we may request access to your device’s camera to allow scanning of product barcodes, uploading of product photos, or use of other camera features.”
Cookies and Similar Technologies
We, along with trusted third-party partners, may use cookies, pixel tags, and similar technologies to collect information about your online activity. These tools help us with analytics, app performance, and providing relevant content or advertising.
Session cookies are temporary and are deleted when you close your browser.
Persistent cookies remain after you close your browser and may be used for future visits.
You can adjust your cookie preferences through your browser settings. Please note that if you disable cookies, some features of Clear Palate may not function properly.
User Feedback
When you share feedback with us—for example, reporting an ingredient not recognized by our system, rating a product or ingredient, or commenting on our performance—we collect and use the information you provide to improve the accuracy and quality of Clear Palate.
Data Retention
We retain personal information only for as long as it is reasonably necessary to provide the Service, comply with legal obligations, enforce agreements, or resolve disputes. If you delete your account, we will delete or anonymize your personal information, unless we are legally required or permitted to keep it longer (for example, for fraud prevention, security, or regulatory compliance).
How We Use the Information We Collect
We use the information we collect to:
Provide, maintain, and improve the Clear Palate Service.
Communicate with you, including sending updates, responding to your requests, and providing customer support.
Understand how you use the app, analyze trends, and develop new features or services.
Send you information about Clear Palate that may be relevant to you (including service updates, promotions, or educational content).
Aggregate or de-identify information for internal research and business purposes.
Facilitate transactions and subscription payments.
Detect and prevent fraud, misuse, or other security and safety concerns.
Comply with applicable laws, regulations, and legal obligations, including enforcing our Terms of Service.
Fulfill any other purpose for which the information was provided, where we give you specific notice.
Additional Notes
Certain features of the Service may involve the use of automated systems, including artificial intelligence and machine learning (for example, recognizing ingredients in product labels). These systems are used only to enhance functionality and accuracy of the Service, not to make independent medical or legal decisions about you.
In our free tier, we may display advertising supported by trusted third-party partners. These partners may use device identifiers, app interactions, or general location data to deliver contextual or personalized ads.
How We Share the Information We Collect
We may share or disclose your information as described below, or as otherwise communicated to you at the time of collection.
Affiliates
We may share your information with our corporate affiliates to help provide, improve, and support Clear Palate.
Service Providers
We may share your information with trusted third-party vendors and service providers who perform services on our behalf, such as hosting, customer support, payment processing, and analytics.
Apple Refund Processing
If you make in-app purchases, we may share limited information with Apple to help resolve refund requests. This may include details about how you accessed and used purchased content. Such sharing is conducted in compliance with Apple’s policies and only as necessary to process refund requests.
Analytics Partners
We use third-party analytics providers (such as Google Analytics, Firebase Analytics) to help us understand app usage. These providers may collect information across websites and apps. You can learn more about Google’s practices at the Google Privacy Policy and opt out using the Google Analytics Opt-out Browser Add-on.
Advertising Partners
In our free tier, we may display ads supported by trusted third-party advertising partners (such as Google AdMob or other ad networks). These partners may use information such as device identifiers, approximate location, or in-app activity to deliver contextual or personalized ads.
Legal and Compliance
We may access, preserve, and disclose your information if required by law or if we believe it is necessary to:
Comply with legal processes, regulators, or law enforcement.
Respond to your requests.
Protect the rights, property, or safety of Clear Palate, our users, or others.
Business Transfers
If Clear Palate is involved in a merger, acquisition, financing, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Your Choices
Marketing Communications
You can unsubscribe from our promotional emails by clicking the “unsubscribe” link included in those emails. Even if you opt out of promotional messages, we may still send you important administrative or service-related communications.
Do Not Track
At this time, Clear Palate does not respond to “Do Not Track” signals, as there is no established industry standard for how to handle such requests.
Deletion of Your Information
You have the right to request that we delete your personal information if it is no longer necessary for the purpose for which it was collected, if you withdraw your consent, or if you have a valid objection to our use of your information. You may submit a deletion request by contacting us at privacy@clearpalate.com.
Third Parties
Clear Palate may contain links to websites, products, or services provided by third parties. Please note that this Privacy Policy does not govern the practices of those third parties. We are not responsible for the privacy policies, content, or practices of third-party sites or services. We encourage you to review the privacy policies of any third parties before sharing your information with them.
Security
We take reasonable steps to protect your information using technical, administrative, and organizational safeguards designed to secure the data we collect and maintain. However, because the Service operates over the internet, we cannot guarantee the complete security or privacy of your information.
Children’s Privacy
Clear Palate does not knowingly collect, maintain, or use personal information from children under the age of 13, and the Service is not directed to children. If you believe a child has provided us with personal information in violation of this Privacy Policy, please contact us at privacy@clearpalate.com, and we will take steps to delete such information.
Your California Privacy Rights
If you are a California resident, you may request information once per calendar year about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. To make such a request, please contact us in writing at privacy@clearpalate.com.
International Visitors
Clear Palate is operated and hosted in the United States and is primarily intended for users located in the United States. If you access the Service from the European Union, Canada, or other regions with laws governing data collection and use that differ from U.S. law, please be aware that your information may be transferred to, stored, and processed in the United States. We may also transfer your information from the United States to other countries or regions in order to operate the Service, fulfill your requests, or support data storage and processing. By using Clear Palate, you consent to these transfers and the handling of your information as described in this Privacy Policy.
Update Information
You can update your account details and profile information at any time by logging into your account within the app.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. If we make material changes to how we use or share your information, we will make reasonable efforts to notify you—such as by sending an email to the address associated with your account or by posting a notice within the app.
Contact Information
If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
privacy@clearpalate.com